Meet Our Support Team
Stephanie Connell, Practice Manager & CVPM
Stephanie Connell has been with Wilmington Animal Hospital since 1988. She has held many positions at WAH before taking over the responsibility for management of the business, customer service, and support staff.
Stephanie is extremely dedicated to WAH and its employees. She is an excellent problem-solver and strives to provide clients and pets with the very best veterinary experience.
At home, Stephanie’s dedication is to her husband, John and her four children. She lives with her dogs Karma, Annie and Poppi and enjoys gardening, home decorating, and sipping coffee at the mall with her girls.
Erika Zerebecki, LVT
Erika Zerebecki has been a licensed veterinary technician at Wilmington Animal Hospital since 2011. Erika graduated from Camden County College in 2010 with a degree in Veterinary Technology. She is a Supervisor for the technician team and has many management responsibilities, in addition to her technician responsibilities.
Erika feels strongly about tailoring veterinary care to individual patient needs and helps to incorporate animal behavior and temperament into each patient’s care assessment and plan. She emphasizes low-stress handling and positive patient experience techniques to her technician team.
Erika lives with many rescue dogs and cats, as well as chickens and ducks. In her free-time, she provides hospice care for senior dogs and cats and enjoys gardening, hiking with her dogs, and drinking wine.
Sarah Pyle, LVT
Sarah Pyle has been a veterinary technician at Wilmington Animal Hospital since 2001. She is a licensed veterinary technician, but has also worked as a kennel technician, grooming assistant, and overnight emergency room technician.
Sarah is dedicated to client education and creating a lasting bond with patients and clients. She is responsible for medical and surgical care of patients, as well as staff continuing education, inventory assistance, and dosimetry management. Sarah genuinely cares for her patients and coworkers. She works to individualize high quality care plans for each pet based upon their individual needs.
Sarah has one cat named Wicci WooWoo and a new Delaware Humane Association foster-failure, BeBe. She enjoys outdoor activities such as fishing, hiking, tubing, swimming, gardening and camping. Sarah also spends time with family and friends, cooking, and vacationing in Jim Thorpe, PA
Janey Kramlik, LVT
Janey Kramlik has been with Wilmington Animal Hospital since 1997. She has a BS in Animal Science with a minor in Biology from the University of Delaware and works as a licensed veterinary technician at WAH. Janey is also the Zoo Hospital Manager at the Brandywine Zoo.
Janey’s work as a zoo-keeper gives her a unique set of skills that enhance patient care and client education at WAH. Her dedication to patients and attention to detail mean that all of her patients get thorough and high quality care. Janey considers WAH a family and treats her patients and clients as part of the WAH family.
Janey is a member of the Delaware Bee Keepers Association, the American Association of Zoo Keepers, the Association of Zoo Veterinary Technicians, the North American Veterinary Technician Association, and the Association of Zoos and Aquariums. She spends her free-time with her husband and daughters. Janey enjoys gardening, cleaning, reading, and being outdoors.
Billy Alles joined the team at Wilmington Animal Hospital in 2013. He has a BS in Animal and Food Science from the University of Delaware and is currently enrolled in a human nursing program at Delaware Technical Community College. Billy is a veterinary technician and also helps out as a pet care technician.
Billy has a lengthy history working for non-profit animal welfare organizations and shelters, and brings his skills and knowledge to WAH. He feels strongly about client communication and patient care, but most enjoys helping sick and injured patients. He fosters teamwork and emphasizes quality of care for all of his patients.
Billy has two dogs, Kira and Luca. When he is not studying or working, he spends time with friends, going to the beach, running, and hiking. He also just enjoys hanging out and being lazy with his dogs.
Jennifer Hunt joined Wilmington Animal Hospital in 2017 as a veterinary technician. She has a degree in business management and had worked as a veterinary technician in North Carolina for 3 years before joining WAH.
Jennifer appreciates the love that people have for their animals and really likes assisting as a surgical nurse. She uses her excellent sense of humor to help her coworkers get through long days. Her favorite thing about working at WAH is the amount of time the care team is able to spend with individual patients and clients.
Jennifer has three rescue pets – a rat terrier mix named Foxy, and two cats named Aurora and Vincent. In her free time, she plays volleyball and softball, goes to Orioles games, wine festivals, and concerts. She is also working towards her Captain’s license for boating.
Shana Steinhoff joined Wilmington Animal Hospital in 2015. She has brought her knowledge of the pet care industry to WAH as a receptionist. She also has marketing and promotional responsibilities.
Shana makes it a point to remember clients and patients and works hard to form a relationship with them. She feels connected to WAH because she shares the belief that WAH doctors and staff should genuinely care about the well-being of every pet that walks through our doors.
Shana has a dog named Bentley and geckos. She enjoys spending time with Bentley and hiking and camping.
Michele Rudolph joined the nursing team at Wilmington Animal Hospital in 2019. She has 14 years of experience as a technician in both internal medicine and emergency and critical care.
Michele has worked in general practices, as well as an emergency hospital. She likes the compassion everyone at WAH demonstrates for the patients and the clients. There is a genuine joy that her coworkers get from caring for the animals.
Michele has two dogs: Tank, a Rottweiler and Tori, a Pit Mix. When she isn’t working, Michele spends her free time with her family – her 11 year old daughter Ada, and her boyfriend, Pat. They enjoy visiting and exploring new places and sharing new experiences. Being outdoors is important to them, especially in the cooler Fall weather.
Aliyah Parsons joined Wilmington Animal Hospital in 2020. She has 5 years of experience working in the animal field and is a pre-vet student at the University of Delaware and is certified in veterinary cardiopulmonary resuscitation.
Aliyah’s responsibilities include assisting the senior technicians and doctors with patient and client care for appointments. She is grateful to be able to build relationships with clients and their pets and it also excited to learn low stress handling techniques and more advanced patient care.
Aliyah loves to travel and go to the beach. She plays and coached field hockey and cooks. She has a pitbull named Ace and a shih tzu named Bear.
Jessica Clews joined Wilmington Animal Hospital in 2017. From Ireland, she has been in the animal field for over ten years. Jessica has worked in a lobster hatchery, a veterinary hospital, and on a farm prior to joining WAH. She is currently the supervisor of the client care/reception team.
Jessica enjoys meeting all of the cute patients and uses her Irish accent to make sure the clients have the best experience possible. She loves the family feeling at WAH and likes the opportunity to interact with clients and their pets.
Jessica has a zoology degree in addition to all of her animal healthcare experience. She has a dog named Chance and cats named Nala, Zoe, Sage, and Atlas. She enjoys travel, movies, and being around family and friends.
Melissa Hanley joined Wilmington Animal Hospital in 2018 as a receptionist and animal caretaker. She brings four years of experience in the field after working with a mobile veterinarian and pet-sitting.
Melissa likes interaction with both patients and clients. She likes spending time with the boarders to help make their stay more comfortable. Melissa’s empathy for animals and their people help her to make provide the best care possible. After moving to Delaware from Pennsylvania, she is happy to have found a work family at WAH.
Melissa enjoys spending time with friends and family. She especially loves the outdoors, walking her dog, pet-sitting and dog-walking.
Sue Teagarden joined Wilmington Animal Hospital in 2018 as a receptionist. She brings 3 years of animal experience working with Forgotten Cats with their Trap Neuter Vaccinate Release program. Sue holds a degree in Art and has completed education as a Certified Veterinary Assistant.
Sue likes meeting all of the people coming into WAH and wants to help keep their pets healthy. Her goal is to make sure every human and pet has a good experience at our hospital. One of her most important traits is that she is unafraid of ferocious felines.
Sue provides a home to many “foster failures” – Frankie and old lady torti and her annoying little brothers, Archie, Teddie Bear, Spike, Anonymous, and a house panther named BB. She also has a constant ever present flow of foster kittens. She makes art related to the cats she has met at the shelter and draws, tinkers, and makes jewelry in her free time.
Crystal Litteral joined Wilmington Animal Hospital in 2018 as a receptionist. She brings 12 years of animal experience working as a founder of an animal rescue, a dog trainer, and Animal Care and Control Director, and a receptionist. Crystal holds a BS in Family and Community Services.
Crystal likes helping people and their pets in her role at WAH. She also has experience as an obedience trainer and a Canine Good Citizen Evaluator.
Crystal has a variety of dogs and cats (too many Jbecause of rescue). Her hobbies are mostly animal related, as she is the Director of A Buddy for Life, Inc. As she says, in her free-time, “All I do is take care of animals.” For Crystal, animals are truly her passion.
Courtney Garrison joined Wilmington Animal Hospital in 2019 as a veterinary receptionist. She has previous experience working at a 24 hour emergency hospital.
Courtney loves to develop new relationships with her co-workers, clients, and of course, the patients. She thrives on positivity and making every day the best day possible. She appreciates the upbeat and friendly nature of Wilmington Animal Hospital.
Courtney has a 7 year old black cat named Onix. She enjoys reading and playing board games during her free time, as well as keeping her house plants alive.
Alyssa Kasher joined Wilmington Animal Hospital in 2020 as a customer service representative. She is looking forward to cross-training as a technician assistant. Alyssa’s responsibilities include caring for patients and making sure they get the help that they need. She loves working with animals and learning new things.
Alyssa is enrolled in Delaware Technical Community College and Penn Foster where she is working on her associate of science degree. She has completed an emergency and critical care and veterinary professional certification program. Alyssa says that working at WAH feels like being with a family and she couldn’t have asked for a better work environment.
Alyssa has a lot of pets: a pitbull named King, a ShihTzu mix named Whitesox, an English Mastiff named Bailey, a hedgehog named Willow, a chinchilla named Apollo, and a cat named Lucy. She spends her free time kayaking, hiking, and camping with her dogs.
Kyle Neely joined the team at Wilmington Animal Hospital in 2020. He brings two years of animal experience with grooming and many years of experience with client care. Kyle is a graduate of West Chester University and has a Bachelors degree in Fine Arts.
Kyle is excited to learn more about medical care for cats and dogs and is enthusiastic about providing quality customer service to our guests. He appreciates the WAH approach to medical and preventative care- where the needs of the individual pet are considered, and recommendations are not just one-size-fits-all.
Kyle spends his free time playing video games and doing arts and crafts, such as drawing, painting, digital art, sewing, and embroidery. He is a fan of horror films, bud does admit that he is easily scared by them too.
Pet Care Technicians
Nicki Paul has been with Wilmington Animal Hospital since 2008 as a pet care technician in the boarding kennel. She currently leads the pet care team, assists the veterinary technicians, and does therapeutic grooming.
Nicki runs the kennel at WAH and oversees day-to-day building maintenance and housekeeping. She is great at understanding animal behavior and cues and uses this skill to safely and compassionately restrain some of our more difficult patients. Nicki is an excellent photographer and uses her talent to capture wonderful photographs of patients and the care team at WAH. She is also quite bonded to the dogs and cats she cares for regularly in the kennel and enjoys this close relationship.
Nicki has many pets that include horses Wyatt, Thaddeus Martin, Huckleberry, and River; dogs Stormy and Mavis; chickens Wilma and Wanda, Norma and Francine, and Merle and Daphne; and a cat named Baby. She spends most of her time outside of WAH riding and grooming her horses. She also enjoys going to watch bands and playing bingo.
Elise Rose Cordero
Elise Cordero joined Wilmington Animal Hospital in 2018 as a pet care technician. She is currently enrolled in school studying animal care and veterinary assistance.
Elise likes taking care of the animals in the boarding kennel, specifically walking, bathing, and feeding them. Her goal is maintain a clean and healthy environment for our patients. She likes working at WAH because of the homey and genuine feel…a feeling for both the staff and the clients.
Elise likes to spend time with her mixed breed dog Maddie, watching movies, and cuddling. She also enjoys drawing and painting.
Jackie joined Wilmington Animal Hospital in 2018 as both a reception and kennel staff member. She has experience as an animal care staff member, customer service representative, and doggy day camp counselor.
Jackie brings an understanding of pets and their people to her work. She always has a positive attitude and most enjoys greeting the animals. She is working on her associates degree in communications. She dog-sits, walks dogs, and likes to volunteer at animal shelters.
In her free time, Jackie likes to bake, scrapbook, and do photography. She spends time with her pitbull boxer mix, Shiloh, and takes her on adventures, especially at the beach.
Karlee Robinson-Patrick joined Wilmington Animal Hospital in 2020 as a veterinary technician assistant with several years of experience working in various aspects of animal care. She likes assisting injured pets and making them feel safe and comfortable.
Karlee is currently enrolled in school to become a licensed veterinary technician. She brings enthusiasm and compassion to work every day and appreciates the team approach to providing the best care possible.
Karlee has a pig named Dot and a leopard gecko named QD. She enjoys hiking to waterfalls and meditating on off-road trails. Karlee likes to longboard on beautiful sunny days. She also paints and creates art.
Emily Hunt joined Wilmington Animal Hospital in 2020 as a pet care technician and assistant. She is currently a pre-vet student at the University of Delaware with minors in wildlife conservation and biology.
Emily cares for patients in the boarding kennel and is training to assist he technicians and client service staff. She loves Nellie, the feline on staff at WAH and she likes the friendly work environment.
Emily has two senior dogs, Cuddles and Casper. She enjoys hiking at White Clay Creek State Park, as well as reading and listening to music.
Patricia Kent joined Wilmington Animal Hospital in 2019 as a veterinary technician with fifteen years of experience working as a technician and assistant. She is currently the shelter manager for Chesapeake Feline Association, a cat rescue based in Cecil County, MD.
Patricia’s responsibilities include comforting pets, running labwork, and client education. She brings positivity and compassion to every interaction with patients and clients. Patricia notes that WAH goes above and beyond for every pet and client – her coworkers treat every pet like his/her own.
Patricia has three cats, two foster cats, and one dog. She and her family live at the animal shelter that she manages. She enjoys snowboarding, reading, hiking, gardening, and furniture refinishing in her free time.
Nellie the Cat
Nellie the Cat is a Delaware Humane Association Alumna who joined the staff of Wilmington Animal Hospital in 2017.
Nellie is a very soft fuzzy ball of confidence and decided right away that the hospital would be her home. She adopted the full staff.
She brings several years of experience being a cat but her main role at WAH is to provide joy and stress-relief to her humans.
Her early mornings are a mystery since she has the run of the place before we all arrive. We assume/hope she is patrolling the floor for intruders, or finishing up our paperwork. It would appear that running laps or other calensthetics are not part of her repertoire.
During the day she can be found hanging out in the offices or sneaking into the kennel to perform her dance and chorus for snacks. She likes to watch the staff while we do our human things.
She does set aside a portion of the day for naps. She efficiently avoids pesky dogs by matching her nap time with the hours that the most dogs are in the waiting room.
Nellie knows several words of the human language and purposely chooses to ignore certain ones she feels unimportant. She has keen hearing and knows quickly when a cat food can is opened.
Nellie has her own Facebook and Instagram pages: “Nellie the Cat”, where she likes to provide updates on her life at WAH.